Step Into a World of Artistry

• Wear gloves for housework, gardening, applying tan lotion, hair dye, chemicals etc.

• Do not file the surface or edges of the nail enhancement. Top coat protects the nail.

• Do not bite, pick, or lift the nails. This can cause damage & trauma to natural nail.

• Use non-acetone polish remover to clean nail if necessary, particularly matte nails.

• If and when you decide to remove your nails, do not attempt to take them off yourself. Come in and have them professionally removed to avoid damage.

• Recommend every 2–3 weeks an infill / maintenance. This is important to the appearance of your nails and the health of your natural nails, to check for any lifting, repair any damage and to minimise the risk of fungal or bacterial infections.

• Daily application of cuticle oil and hand moisturiser will keep your nails flexible and hydrated and help prevent lifting, cracks and breaks.

• Avoid using your nails as tools and treat them with care.

CANCELLATIONS:
PLEASE ENSURE YOU GIVE AT LEAST 24 HOURS NOTICE, CONTACT VIA MESSAGE ON INSTAGRAM OR VIA EMAIL.
CANCELLATIONS WITHIN 24 HOURS WILL INCUR A MINIMUM BOOKING CHARGE OF $40.

REFUNDS:
DURING THE SERVICES I WILL CONFIRM WITH YOU THAT YOU ARE HAPPY WITH YOUR NAILS. AT ANY POINT YOU ARE NOT HAPPY PLEASE TELL ME AS NO REFUNDS ARE OFFERED.

RUNNING LATE:
PLEASE ALERT ME IF YOU ARE RUNNING LATE. UP TO 15 MINS LATE WILL INCUR A $15 LATE FEE. 15+ MINS LATE WILL AUTOMATICALLY CANCEL YOUR APPOINTMENT AND INCUR A MINIMUM BOOKING CHARGE OF $40.

NEW CLIENTS:
YOU WILL NEED TO COMPLETE A CLIENT INFORMATION FORM PRIOR TO YOUR FIRST NAIL APPOINTMENT.
IF YOU ARRIVE TO YOUR APPOINTMENT WITH ANY ALLERGIC REACTIONS/IRRITATIONS OR FUNGUS I MAY NOT BE ABLE TO COMPLETE YOUR NAIL SERVICE AND WILL INCUR A MINIMUM BOOKING CHARGE OF $40. PLEASE CONTACT ME IF YOU HAVE CONCERNS PRIOR TO YOUR APPOINTMENT.

DURATION:
YOUR APPOINTMENT MAY RANGE FROM 2–4 HOURS DEPENDING ON THE SERVICE YOU HAVE BOOKED.
I WANT YOU TO HAVE AMAZING QUALITY NAILS THAT ARE FLAWLESS AND LAST YOU WEEKS! THIS TAKES TIME!

NAIL CARE:
NAIL AFTERCARE INFORMATION IS PROVIDED ONLINE AND IN SALON.
PLEASE FOLLOW THESE INSTRUCTIONS FOR HIGH RETENTION RATES.
IF A NAIL IS LIFTING/CHIPPING OR A CHARM COMES LOOSE WITHIN 3 DAYS OF YOUR APPOINTMENT I WILL FIX AT MY NEXT AVAILABLE APPOINTMENT. BEYOND 3 DAYS ALL REPAIRS WILL BE CHARGED AT MINIMUM $5 PER NAIL.
ANY REPAIRS REQUIRED DUE TO DAMAGE CAUSED BY THE CLIENT WILL BE CHARGED AT MINIMUM $5 PER NAIL.

FINER DETAILS:
NO APPOINTMENTS WILL BE ACCEPTED FOR CLIENTS UNDER 16 YEARS OF AGE.
ONE CLIENT PER APPOINTMENT ONLY. THIS MEANS NO FRIENDS, FAMILY ETC.
NO CHILDREN ARE TO ACCOMPANY YOU TO YOUR APPOINTMENT (IT’S “ME TIME” ANYWAY, ENJOY SOME TIME FOR YOURSELF!)

PAYMENT METHOD:
PAYMENT TERMINAL IS AVAILABLE IN STUDIO FOR PAYWAVE AND CARD INSERT. CASH IS ACCEPTED. BANK TRANSFER IS NOT ACCEPTED. AFTERPAY IS NOT AVAILABLE.

Please send through your nail inspo through to @by_nailnook prior to your appointment to ensure we can create your dream set.

We highly recommend booking ahead, especially if you have a specific or detailed design in mind. This helps us make sure we have plenty of time to create your perfect look.